Customer Support Lite Agent (Zendesk/Freshdesk)
Price range: $395.00 through $1,495.00
Drafts tone-safe replies, triages tickets, and escalates when needed.
Description
What you get
Map intents, set ‘do-not-answer’ rules, draft replies with tone controls, and route escalations; keep audit logs.
Deliverables
- Macros, intent map, guardrails, dashboard, training set.
Basic
- Starter
- Features: 10 intents + drafts-only mode
- Delivery: 3 days
- Revisions: 1
- Price: $395
Standard
- Pro
- Features: 25 intents + auto-drafts + SLA alerts
- Delivery: 5 days
- Revisions: 2
- Price: $795
Premium
- Ops+
- Features: 50 intents + knowledge sync + analytics
- Delivery: 8 days
- Revisions: 3
- Price: $1,495
Add-ons
- – Extra 10 intents (+$120)
- – Multi-language (+$200)
Requirements
- Helpdesk access; brand tone; escalation policy.
Tools / Integrations
- Zendesk/Freshdesk, OpenAI, Make, Sheets
FAQ
Q: Full auto-reply? A: Optional after review period.
Care Plan
Weekly QA + drift detection.
Additional information
| Package | Basic, Standard, Premium |
|---|
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